Refund policy

Last updated: October 1, 2026

We want you to love your Nukumo pieces. If something isn't right, you can return it within 30 days of delivery.

Eligibility

Items must be unworn, unwashed, and in their original condition and packaging, with any tags attached.
Items marked as final sale, and gift cards, cannot be returned.

How to start a return

Email us at support@shopnukumo.com with your order number and the reason for the return. We'll reply within 1–2 business days with return instructions. Please don't send items back before contacting us, as returns sent without instructions may not be accepted.

Return shipping

Return shipping costs are paid by the customer, unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping service, as we can't be responsible for returns lost in transit.

Damaged, defective, or wrong items

If your order arrives damaged or defective, or you received the wrong item, let us know within 7 days of delivery with your order number and a photo of the item. We'll send a replacement or issue a full refund, and you won't need to send the item back.

Exchanges

The fastest way to get a different size or color is to return the item you have and place a new order for the one you want.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or payment provider may take additional time to post the refund to your account.